Frequently asked questions from our support
Are you a custom packaging manufacturer?
Yes! Refine Packaging is proud to be one of the leading custom packaging manufacturers in America. We’re fortunate to have the privilege of working with thousands of the world’s most beloved brands – including Adidas, T-Mobile, Pandora, MetLife, Old Spice, Marriott, and many other businesses nationwide.
As a manufacturer, we do not outsource your orders to other companies. We maintain the highest level of quality assurance for each and every order by managing and executing every aspect of the production process.
You can rest easy, knowing that we oversee production from the very beginning to the final delivery of your order!
Do you make packaging boxes with no printing?
Yes. We can provide stock product packaging boxes that fit your unique dimensions that have no custom design or artwork.
Are your custom printed boxes eco-friendly and environmentally conscious?
Being an environmentally conscious packaging provider is a top priority for us. We are delighted to provide 100% eco-friendly boxes! We mainly use Kraft and Linen stock, which encompasses a wide range of texture stocks to choose from.
Can I order several variations of artwork with the same size and specifications?
Yes! We often find that combining several variations of artwork into a single production run will save time and costs.
When will I receive my order? What is your typical turnaround time per project?
Our turnaround time varies depending on your unique specifications. But our standard completion time is 8-10 business days following your approval of the final version of the custom box design. We aim to keep within our stated turnaround times as accurately as possible. However, all timeframes are estimates so actual delivery may deviate slightly.
Meanwhile, producing and shipping bulk or rigid boxes usually need more time. We’ll give you details about this early on. For time-sensitive projects, we highly recommend that you discuss rush production or expedited shipping with your customer service representative.
Do you make fully customized and branded product packaging?
Yes – we produce fully customizable product packaging, with our primary focus being custom printed boxes for a variety of retail and wholesale companies.
What custom packaging and box styles do you offer?
We offer a wide range of packaging and box styles, such as folding cartons, mailer boxes, corrugated boxes, rigid boxes and much more – all with fully customizable options to meet your specific needs.
Do you produce childproof custom packaging?
Yes, Refine Packaging produces childproof custom packaging boxes upon request.
What is your minimum order quantity (MOQ)?
Our minimum orders start at 100 boxes.
How will I know what my box will look like before placing my order?
With Refine Packaging, you’re never left in the dark about your order. Before printing your boxes, we will create and share 2D and 3D mockups of your boxes based on your provided artwork. This means that you will be able to see every aspect of your design, from every angle, before moving your order into production. Should you need any design adjustments after reviewing your mockups, our team of graphic and structural designers provide design support at no additional charge to all customers
How do I place my order? What happens after I've placed my order?
You can contact us through our website’s live chat or call us to discuss the details of your order. Once we receive and verify your project specifications, a member of our customer service team will contact you with a free quote. As you go over the quote details together, you can ask your customer support representative questions about artwork, mockups, and others. Once you’ve agreed on the project details and pricing, we’ll send you an invoice to confirm your order.
After you get your invoice, we produce mockups so you can have a preview of the boxes for mass production. The mockups will be based on the design you sent us. As mentioned, our graphic designers can also help you develop your box design from scratch. Refine Packaging can then create a sample from that design you agreed on.
Production will only go full blast after you inspect the mockups and approve them. Once we fulfill the quantity you need, we’ll ship them to you to meet our stated delivery date.